What is the difference between 'up-speed' and 'down-speed'?

Explained simply, download speed is the speed at which your computer can pull data from your network / internet source. Upload speed is the measurement of how fast data can be uploaded from your computer on to your network / internet.

How long does the speed test take to complete?

Not long at all, the application can perform a full test of your broadband speeds in under 30 seconds.

How accurate is the speed test?

The speed test is very accurate, if carried out properly. Though it should be noted that various factors can alter the accuracy of the test. Factors such as internet radio, updates, email checking systems will all have an affect on the results of your test.

How does the 5G broadband speed test work?

The speed test works by testing your download and upload speeds, according to the speed of your line and records the times of the results.

What does gbps mean?

Gpbs stands for Gigabits per second, it is the term most commonly used when referring to extremely fast broadband speeds.

What does mbps mean?

Mbps stands for megabits per second, it is the measurement that is most commonly used when referring to broadband speeds.

What does kbps mean?

Kpbs stands for kilobits per second. It is a measure that is sometimes used when considering broadband speeds.

Why are some broadband services slower than the advertised speeds?

The main reason that you may receive slower than advertised speeds is due to your site's distance from the local exchange, which is a common factor when considering broadband speeds. Another factor that can affect speeds is the amount of users on the line at one time.

Can I check how fast my broadband is currently running?

Yes. You can check how fast your broadband is currently running through our free online speed test.

Do you supply a broadband router free of charge?

Yes, we do not charge you for the router, however there is a £5.95 charge for posting and packaging (We haven't yet found a courier service that's FOC!!).